What's the usual turn-around time for urgent e-mail issues? Gandi mail forwarding has been bouncing my mail since at least saturday and my support request has gone unanswered for two full days. Is there a way to assign a priority to urgent, service-affecting problems like this or does this get the same priority as minor questions and the like? Gandi Support: --------------------- My issue number is Ref964457. This is affecting mail for *eight* domains. This is not a minor issue. I've put a work-around in place but have lost mail in the interim and need this addressed ASAP.
Mail General: Support time for urgent mail issues?
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- By: Kenn
- Date: on 2007 Nov. 5 21:43
- Subject: Support time for urgent mail issues?
- By: Jonathan (Gandi)
- Date: on 2007 Nov. 6 09:41
- Subject: Re: Support time for urgent mail issues?
Hi Kenn, Hi have reply to you this morning ;)
\o/ Jonathan Gandi.Net
- By: Kenn
- Date: on 2007 Nov. 6 15:52
- Subject: Re: Support time for urgent mail issues?
Yes, but you did not address the issue at all. Please escalate this case to someone who is able to fix your mail alias provisioning.
- By: Jonathan (Gandi)
- Date: on 2007 Nov. 6 16:59
- Subject: Re: Support time for urgent mail issues?
I have transfered your request to an other operator. Best regards,
\o/ Jonathan Gandi.Net
- By: Jo
- Date: on 2007 Nov. 13 16:48
- Subject: Re: Support time for urgent mail issues?
Hello Jonathan, My mail forwarding services stopped yesterdayHas there been a fix for this critical issue? or a work around? Thank you.
- By: Jonathan (Gandi)
- Date: on 2007 Nov. 13 21:42
- Subject: Re: Support time for urgent mail issues?
Hi Jo, What is your domain name ? Best regards,