Why is support so horrible? Being in Beta is no excuse for that. This is your moment in the spotlight, this is when you have to convince people that your services are outstanding. Don't turn people away by a bad first impression like this. I have an 8 share VPS since 2 weeks now. It take sometimes over an hour (or 2) to get one set up. Now almost 40 HOURS ago I exectured the comand to delete 4 of my shares to set up a new 4slice Gandi server (I already have 2x2 slice servers running and being configured by my tech team). It is STILL 'order in progress'. Those are 4 slices that were free so it is not waiting on payment or due to other resources being full. I have sent an email to support. No reply. I can just do absolutely nothing. Development is twisting their fingers for over a day already. Can somebody PLEASE delete our fr-first slice so we can get back to work? Thank you!
Hosting General: Horrible support!
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- By:
chrisbkk - Date: on 2008 Avr. 10 06:20
- Subject: Horrible support!
- By:
chrisbkk
- Date: on 2008 Avr. 11 06:46
- Subject: Re: Horrible support!
It's been almost 3 DAYS now that it's been 'order in progress'. I am absolutely stuck. I cannot use half of what I paid for. Horrible! On Avr, 10 2008 06:20 CEST, chrisbkk wrote:
Why is support so horrible? Being in Beta is no excuse for that. This is your moment in the spotlight, this is when you have to convince people that your services are outstanding. Don't turn people away by a bad first impression like this. I have an 8 share VPS since 2 weeks now. It take sometimes over an hour (or 2) to get one set up. Now almost 40 HOURS ago I exectured the comand to delete 4 of my shares to set up a new 4slice Gandi server (I already have 2x2 slice servers running and being configured by my tech team). It is STILL 'order in progress'. Those are 4 slices that were free so it is not waiting on payment or due to other resources being full. I have sent an email to support. No reply. I can just do absolutely nothing. Development is twisting their fingers for over a day already. Can somebody PLEASE delete our fr-first slice so we can get back to work? Thank you!
- By:
samos zaka
- Date: on 2008 Avr. 11 15:12
- Subject: Re: Horrible support!
On Avr, 10 2008 06:20 CEST, chrisbkk wrote:
[...]
chrisbkk, Again, sorry for the delay. We terminated the deletion in progress for your server and cleaned up your account. Everything should run normally now.