Gandi.net Groups

Answer your god damn email!!!

ac a écrit :

Answer your god damn email!!!

hmm spam ?

anyway current support average answer response time is around 8 hours.

Nicolas

Nicolas,

My experience is that GANDI does NOT respond.

Yes - it's been a disaster for me also. Several emails to GANDI Support
and not a single answer.

Dozens of emails simply lost - every day. The "email reminder" service
for the ownership change apparently does not work also - not a single
email about ownership change confirmation. It feels like this system is
a front.

If I don't get some semblance of support in the next few days - I'm
transferring everything.

Jim


On May, 25 2007 14:44 CEST, Nicolas Lhuillery wrote:

ac a écrit :

Answer your god damn email!!!

hmm spam ?

anyway current support average answer response time is around 8 hours.

Nicolas

I have the same experience.

dozens of emails, no replies, no support, nothing.

I agree GANDI does NOT respond to its support emails.

Same here, if we don't get support in a few days, I'm transfering
everything as well.

Dennis

On Jun, 13 2007 12:26 CEST, Jim Poulette wrote:

Nicolas,

My experience is that GANDI does NOT respond.

Yes - it's been a disaster for me also. Several emails to GANDI
Support
and not a single answer.

Dozens of emails simply lost - every day. The "email reminder" service
for the ownership change apparently does not work also - not a single
email about ownership change confirmation. It feels like this system
is
a front.

If I don't get some semblance of support in the next few days - I'm
transferring everything.

Jim


On May, 25 2007 14:44 CEST, Nicolas Lhuillery wrote:

ac a écrit :

Answer your god damn email!!!

hmm spam ?

anyway current support average answer response time is around 8
hours.

Nicolas

Dennis,

We have replied to each and every ticket you have opened from this
e-mail address when you have written to Gandi using our online contact
form.

Can you please provide a ticket number for your "unanswered" question?
As we are presently at a response time of 4 hours, I am surprised by
your comment...

Have you checked the spam folder of your e-mail client? Sometimes our
e-mails are sent there, and so while we do reply, it can happen that
our customers do not get our answer.

I look forward to your reply.

Sincerely,

Ryan
http://www.gandi.net/

On Jun, 13 2007 12:26 CEST, Jim Poulette wrote:

Nicolas,

My experience is that GANDI does NOT respond.

Yes - it's been a disaster for me also. Several emails to GANDI
Support
and not a single answer.

Dozens of emails simply lost - every day. The "email reminder" service
for the ownership change apparently does not work also - not a single
email about ownership change confirmation. It feels like this system
is
a front.

If I don't get some semblance of support in the next few days - I'm
transferring everything.

Jim

This sounds like it is a spam filtering problem on your side.  I
recently got a reminder email informing me of an expiring domain.  Do
you get the "GANDI acknowledgement" email with the reference number?  I
just sent Gandi a message through their online form regarding a contract
document being in french instead of English and I got the
acknowledgement email.  I can report in regards to the response time
tomorrow.

  Claus

Just wanted to mention that I got a response from a person from Gandi. 
I'm pretty happy about that especially since it wasn't a canned message
but actually answered my question.  Gandi is my preferred registrar
because of this and their otherwise professional service.  Thank you
Gandi,
  Claus

Ryan,

sorry for the late reply, I thought the forum system would send me an
email when I got a reply on the forum.

I have at least 3 support tickets I have not received an answer for.
These are the ticket numbers:

Ref819712 23/06/2007
Ref769570 11/06/2007
Ref726290 31/05/2007

can you confirm Gandi sent an answer to one of these tickets? I have not
received them, they aren't in the mailserver's spam folders, they aren't
in my outlook spam folder.

I can not check what the contents of these unanswered questions were,
but they were probably all about the domain name himreyscreen.be, which
I have been trying to transfer to Gandi for a couple of months now (I
have retried the transfer 4 times or so). I have called DNS.be
regarding the transfer but they say they didn't receive any transfer
requests from Gandi so I tried a support ticket.

If our mail server is blocking your emails then I apologise, but you
must understand it's also frustrating when you never receive an answer.

regards,
Dennis

On Jun, 26 2007 13:48 CEST, Ryan (Gandi) wrote:

Dennis,

We have replied to each and every ticket you have opened from this
e-mail address when you have written to Gandi using our online contact
form.

Can you please provide a ticket number for your "unanswered" question?
As we are presently at a response time of 4 hours, I am surprised by
your comment...

Have you checked the spam folder of your e-mail client? Sometimes our
e-mails are sent there, and so while we do reply, it can happen that
our customers do not get our answer.

I look forward to your reply.

Sincerely,

Hi Dennis,

Thank you so very much for these. I will look them up and call you
personally to ensure you get our reply! :)

Best regards,

Ryan
http://www.gandi.net/

Ryan,

thank you for the reply and the call. It seems gandi DOES listen to
clients but the emails have been lost.

I must say it's weird (but not gandi's fault) some mails did arive
(concerning other problems) and *all* the mails concerning that one
problem didn't arrive at all, else I would have suspected the email
server blocking the mails.

anyway thank you very much for the support,

Dennis

On Jun, 29 2007 14:27 CEST, Ryan (Gandi) wrote:

Hi Dennis,

Thank you so very much for these. I will look them up and call you
personally to ensure you get our reply! :)

Best regards,

On Jun, 29 2007 14:56 CEST, Dennis wrote:

anyway thank you very much for the support,

My pleasure! :)

Ryan
http://www.gandi.net/