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WE have never used gandi in the past.

But within 48 hours or submitting registraitons, alreay there are mass
problems including major over billing, payment errors, acccount
disapearling, reseller payment taken but account then removed and
disapeared....

Linked accounts that have nothing to do with our acount.

Has anyone else expeierenced this with them ?

Do they ever answer support tickets timely ???

Is there any contact number to actually talk to someone ?

500,000 domains and they dont have a contact and there is no response.

They even have listed domains in our account that are not even
registered with GANDI

how is this possible?

Just trying to see if anyone has expierenced some of the same problems

Thanks

Le 29 mar 2007 à 00:01 CEST, Domain Guru a écrit :

WE have never used gandi in the past.

But within 48 hours or submitting registraitons, alreay there are mass
problems including major over billing, payment errors, acccount
disapearling, reseller payment taken but account then removed and
disapeared....

Linked accounts that have nothing to do with our acount.

Has anyone else expeierenced this with them ?

Do they ever answer support tickets timely ???

Is there any contact number to actually talk to someone ?

500,000 domains and they dont have a contact and there is no response.

They even have listed domains in our account that are not even
registered with GANDI

how is this possible?

Just trying to see if anyone has expierenced some of the same problems

Thanks

Dear "Domain Guru",

In addition to the emails that we have sent with regards to your
particular case, please see our reply to your comment in the following
forum: http://groups.gandi.net/topic/gandi.en.dom...

This being said, statements made in your comment above clearly
demonstrate that you have been receiving our e-mails. We therefore
consider your posting to be defamitory.

To those of you who have not received replies to your support emails
within a delay of 24 hours, please note that some providers' anti-spam
tools are blocking Gandi's emails. To know more, please see this
information:
http://www.gandibar.net/post/2007/03/28/Mi...

Best regards,

On Mar, 29 2007 00:01 CEST, Domain Guru wrote:

WE have never used gandi in the past.

But within 48 hours or submitting registraitons, alreay there are mass
problems including major over billing, payment errors, acccount
disapearling, reseller payment taken but account then removed and
disapeared....

Linked accounts that have nothing to do with our acount.

Has anyone else expeierenced this with them ?

Do they ever answer support tickets timely ???

Is there any contact number to actually talk to someone ?

500,000 domains and they dont have a contact and there is no response.

They even have listed domains in our account that are not even
registered with GANDI

how is this possible?

Just trying to see if anyone has expierenced some of the same problems

Thanks

Bonjour,

Je suis Francois Panassac gérant de la société Creascripts. Des noms
de domaine litigieux ont été enregistrés sous mon nom sans que j'en
sois informé. Gandi m'a contacté dès la connaissance de ce
problème, je me suis rendu dans leurs locaux et nous avons suivi les
procédures nécessaires pour régler les problèmes. Tout est rentré
dans l'ordre, Gandi a été rapide honnête et professionnel.

Francois

On Mar, 29 2007 00:01 CEST, Domain Guru wrote:

Has anyone else expeierenced this with them ?

Do they ever answer support tickets timely ???

Is there any contact number to actually talk to someone ?

Well..
Yes,
I use them for emergencies!
Their servers and system is really super!
I NEVER experienced any problem in any case!
They respond to support tickets not in a late fashion. May be an hour or
two or few hours.
contact numbers (for legal/administrative I think not for customer care)
 are here:
http://groups.gandi.net/terms

but I doubt they will help you or give you a priority over all of us, if
they didn't make phone support a method for all.

I am generally happy with them.

Mohamed

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