Gandi.net Groups

My client has access to their admin control panel but it has no DNS
facility on it. The person who used to manage the DNS has long since
left the company. 

What's worse, their hosting company has not given them any notice and
changed the name servers which need to be updated on Gandi.net. Now my
client's site is down and so is their mail... and they can't access the
GANDI DNS control panel (or even ask for a password reset because their
mail is down).

Any suggestions?

Thanks
Nikki

On Mar, 28 2007 12:46 CEST, nikki algar wrote:

My client has access to their admin control panel but it has no DNS
facility on it. The person who used to manage the DNS has long since
left the company. 

What's worse, their hosting company has not given them any notice and
changed the name servers which need to be updated on Gandi.net. Now my
client's site is down and so is their mail... and they can't access
the
GANDI DNS control panel (or even ask for a password reset because
their
mail is down).

Any suggestions?

Thanks
Nikki

Hi Nikki,

If there is no link to manage the DNS zone, that is because the domain
is not using Gandi's DNS. 

In that case, you will need to see with the web hosting company that
uses the nameservers, because only they have access to the zone of the
DNS.

It is only possible to change your zone file at Gandi if you are using
our DNS:

a.dns.gandi.net
b.dns.gandi.net
c.dns.gandi.net

By looking up your domain in any whois search engine (ex:
http://www.gandi.net/whois), you will be able to see what your
nameservers are.

Best regards,

Ryan
http://www.gandi.net/

Thanks, we sorted it
How do I delete this post? Can you please delete it for me.

Regards
Nikki

On May, 14 2007 23:07 CEST, nikki algar wrote:

Thanks, we sorted it
How do I delete this post? Can you please delete it for me.

Regards
Nikki

On May, 14 2007 23:07 CEST, nikki algar wrote:

Thanks, we sorted it
How do I delete this post? Can you please delete it for me.

Regards
Nikki

This is a usenet group, and not a forum and so posts cannot be deleted
once they are published. It is possible to remove them from viewing on
this interface only, but this would have no effect on the mails already
downloaded by subscribers or the articles that reply to the original
post...

This being said, your question is a very good one that will help others
that end up in the same situation :) 

Best regards,

Ryan
http://www.gandi.net/