Richard Schofield On Aug, 13 2008 18:12 CEST, samos zaka wrote:
As explained in my mail, your message to support was actually filtered as spam, which explains why you did not receive an answer before today. Sorry about this.
And as I responded, Two weeks is UNACCEPTABLE. I check my spam folder daily to make sure there are no false positives.
Regarding your mail issue : The problem comes from the fact that we have been blacklisted by Hotmail and Verizon. As usual in these cases we cannot do much but wait for the standard 72 hours for this blacklisting to end.
I am aware of the blacklisting issue with hotmail. But that does not address my particular problem: mail being delayed from 11 hours to 5+ days within the Gandi mail system. I do not use hotmail. Edit: I just noticed that in your response here (as opposed to the email message you sent to me today) you changed "Hotmail" to "Hotmail and Verizon".
On our side, we are currently working on improving our system so this does not happen again. Please accept our apologies about this,
The rest of our email conversation will remain between you and me.
Best regards, Sam