It sometimes takes 24-48 hours to get an answer to support email messages. With other hosts in the past, I've had to contact them immediately when a site went down or when there was an issue. I'm in the US, so a phone call would be quite expensive (if one was offered). However, in emergencies, I would be willing to make a phone call to talk to someone directly. Is there a phone number? I would feel much more comfortable if you had a 24 hour live chat option for your hosting customers. Is there something like this in the works?
Hosting General: Support
In topic: Support
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- From:
Jason - Date: on 2008 Jan. 26 01:36
- Subject: Support