Nicolas (Gandi) On Avr, 12 2008 23:16 CEST, Michael Proctor wrote:
Well, I give up. I've moved to a Xen VPS service operated by a competitor (that costs twice as much) and I couldn't be happier. My load averages are fine and the speeds are amazing compared to shared hosting. Chris, speaking of PHP: One PHP page that took 5 seconds to load on my Gandi VPS now takes less than half of a second. In other words, this has nothing to do with VPS or Xen -- Gandi has a serious problem somewhere. Gandi, you've lost a customer, and you had every opportunity to keep me. I posted in the groups, on the blog, I put in a support ticket that you ignored -- what I did is the equivalent of shouting, and I received no response whatsoever. A simple explanation, or anything at all to convince me that you were interested, would have sufficed. I will no longer be doing business with Gandi for hosting, but if anyone would like to contact me to ask for more information about the technical and customer service problems I observed, they are welcome to do so (michael@4d2.org).
Sorry Michael for the (very) late answer, the guy who keep an eye on the English part of our forum was badly sick this last weeks and nobody reports to me or to R&D engineers your problem. Your problem is probably due to a current filer issue we had on specific servers, do you have the possibility to test the same script on your current server (still running for 2 days) and tell me if you still have the problem ? Nicolas Head of Product Gandi
-- Nicolas (Gandi)