On Mar, 29 2007 00:05 CEST, Domain Guru wrote:
On Feb, 9 2007 09:46 CET, Pete Dresco wrote:
HELP !? :) Some of our domains have been placed on client hold and I
have no idea why.
I've sent 3 emails via this site and no response, please can someone
contact me.
Thank you
We have expeierence the same thing. ACTUALLY we are resellers, and it
apparently the client who purchased domains through us, then purchased
them direct with GANDI, and then GANDI decided to close our account
becuase the customer who ordered direct, used false informaiton.
WE have not gotten a response and now the domains are all on hold and
GANDI has sent us no notification and faile to reply to 20 support
requests emails to every address and FAXED in requests in french and
english.
I have to admit, their support is eremely slow ... not to mention
taking
payment for reseller, sending NO reciept within 48 ours an then
closing
the actual reseler account..
WHAT IS UP WITH THIS COMPANY ??
Bonjour,
Je suis Francois Panassac gérant de la société Creascripts. Des noms
de domaine litigieux ont été enregistrés sous mon nom sans que j'en
sois informé. Gandi m'a contacté dès la connaissance de ce
problème, je me suis rendu dans leurs locaux et nous avons suivi les
procédures nécessaires pour régler les problèmes. Tout est rentré
dans l'ordre, Gandi a été rapide honnête et professionnel.
Francois