On Mar, 22 2007 16:39 CET, Vishrut wrote:
Thanks for your response. It seems my customer care representative has forgotten about me. This is the email which I sent to your customer care which I have got no response from. It is your business to protect my domain, I agree. It is not your business to steal my domain's control from me. I don't want a change of owner. I just want an email address associated with the owner account, an email address which WAS ALREADY LISTED in the whois registry before the transfer to Gandi.net. You have my driver's license. If I am a thief, please send the police after me. Send them to my house. But till then, please associate the email address originally listed with my owner account. I am not trying to steal the domain from someone else. You already have a copy of my driver's license and my house address. It is the same as the Owner's address of my site. I can forward all emails which you sent to me first asking for my permission, then confirming the transfer. Those emails were sent to the REGISTERED email address for my domain (which did exist). Now I find no mention of that email address anywhere. Why is that? If you copied the whois details so carefully, shouldn't the email address also have been taken? And if you say that there was no email address listed with the domain, then why did I receive emails on that email address? It isn't listed anywhere in my account. It is because THAT was the email listed for my domain. I have those emails stored with all the message headers and I will forward them all to you in case you wish it. I received 5 emails from Gandi.net and 3 emails from GoDaddy asking for my permission and confirming the transfer. My case no. is 510954 if you wish to follow it up. This is the email I sent to the person in customer care I was speaking to. Dear <name of customer care representative>, Let me clarify some things to you so that the facts are clear to both of us. Firstly, the domain <domain>.com did have a valid email ID associated with it. That email ID was <email address>. If you want, I can forward you the emails which my former registrar GoDaddy sent to me confirming the transfer request. Furthermore, I can forward you the emails which YOU ( GANDI.NET) sent to me confirming my transfer. Those emails were sent to <email address> as that was the registered email address. I am ready to forward these emails if you so wish it. This proves that there was an email address associated with catalyseintl.com. But when my owner handle was made, which I did not ask for, this information was very conveniently not included in that handle. Why is that? If you would be so kind as to provide me with an answer, I would be grateful. Secondly, I am listed as the Administrative, Technical and Billing contact for the domain. Do you think I am lying? I also have ownership of the email address <email address 1> and of <email address 2>. These email addresses are or were associated with this domain name. I think that is SUFFICIENT proof that I am the owner. Furthermore, I made the transfer to Gandi.net. I had access to the authorization key. This again proves that I am the owner. Why not let common sense prevail and just let me have ownership of a domain which I own? As for the documents you need, I have sent you my driver's license, which has my name and address listed. This address is the same as the OWNER ADDRESS. It is also the same as the Technical, Administrative and Billing address. This proves that I am the owner. I do not think it is NECESSARY that I send you any documents of my company. No other registrar has ever asked for such documents. Needless to say, I am very unhappy at the current state of affairs. All I want is a simple change of email address. It is not that hard to do. I do not wish to wait another 24 hours for your email, only to be told that I need to send additional documents. Please help me get ownership of the domain which I OWN. I have made the transfer to Gandi and have paid you money for the service of being my registrar. Please act like you are on my side and give me some service and support. If you are unclear about any of the things written above, please do not hesitate to contact me and I will explain everything further. Looking forward to a positive reply from your side. Regards.
Hello, The owner of the domain name catalyseintl.com is Catalyse International. The owner of catalyseintl.com before the transfer of the domain name to Gandi was Catalyse International, and as listed in the whois before the transfer, you can see that the former registrar did not include an e-mail address for the owner: Catalyse International H-3, Green Park Extension New Delhi, Delhi 110016 India Because the owner of a domain does not change during a transfer, the Gandi handle CI622-GANDI was created from the whois information provided by the former registrar as belonging to the owner of the domain. This is why a new owner handle was made, and why there is no e-mail address associated with it. In order to change the owner, or information about the owner (such as the e-mail address) it is necessary to demonstrate that the person making the request is the owner of the domain. In this case, the owner is the company, "Catalyse International" and not "Vishrut Singh Seera". Consequently, in order to proove that you are the owner or entitled to act on behalf of the owner of the domain name, we require, for any change to the owner account: - A valid and current legal document (such as a certificate of incorporation) in the name of "Catalyse International", the owner of the domain. This document must display the name of the company, and the name of the person who is entitled to act on behalf of the company (president, CEO, Director, etc). - A government-issued photo ID of the person who is named on the aforementioned document, - The e-mail change form (in the case of such a procedure) that states and is signed by the name of the person listed in the legal document of the company, and on the ID provided. The combination of these three documents is what will allow us to verify that you have the right to act on behalf of the owner of the domain name. Upon the reception of these documents, the requested change may occur rapidly.
Ryan http://www.gandi.net/