I have the same problem. Even though my domain had an owner email listed with it, Gandi made a separate "owner" account for me, WITHOUT MY CONSENT, having no email address listed for it. So, I cannot login because I don't have the password. I don't have the password because I didn't make the account. The account doesn't have a valid email id because Gandi says (incorrectly) that the whois information had no email listed. How can the whois have NO EMAIL listed??? It is a requirement. They expect me to send my personal documents, a letter of incorporation of the company and probably my soul before they will transfer ownership to me. What sort of extortionate business does this? I have used various domain registrars but none who were so bad. I don't even expect my money back, which rightly, I should. I just want control of my domain name. It seems I have to prove that I am a real human being to them. If I had the authorization to initiate a transfer process to them, I think that should be sufficient evidence that I am the owner. And of course, all this hassle and extortion is FOR MY PROTECTION. :) LOL. It's a sad joke. On Feb, 28 2007 06:15 CET, Ian wrote:
I have the same problem. Gandi has changed the handle for my site owner ( me!). The new handle has an illegal e-mail address, so there is no way for me to retrieve any password.The billing and other handles remain correct. I still have the confirmation e-mail registering ownership to my e-mail address, but I have now lost control over the ownership. My guess is that Gandi may have tried to contact me once, and my mail box was full. Therefore , their system automatically defined the address as illegal, and assigned a random handle. I have opened a support ticket, but as yet, have received no reply. This is extremely frustrating. I hope they solve this soon. Who do I turn to?