On Feb, 8 2007 07:25 CET, Ryan (Gandi) wrote:
Pete wrote:
Please can somebody contact me immediately on UK +44 xxxxxxx
A production server is off DNS
Thank you
Your domains were placed on hold status as you did not reply to our
15-day advance warning for invalid whois data.
As you know, it is the contractual obligation of our customers to
"...provid(e) complete, accurate and reliable personal information
about
Yourself and Your representatives or third parties who benefit from a
User License, and to update this information on a regular basis”
(Secion
3 of our Sales Contract),
- and -
“You expressly accept that We can suspend, modify, transfer or
delete
the domain name, and/or suspend or cancel optional additional
services,
in the following cases: (...) If You knowingly provide false,
incomplete, inaccurate or outdated data about the owner and/or the
Contacts, or if You do not reply within fifteen (15) calendar days to
Our e-mail, requesting confirmation or the updating of this data. We
shall then be entitled to terminate the Contract...” (Section 19 of
our
Sales Contract).
As we unable to reach you by telephone (see the number provided by you
below), on January 23, we sent you a notice for invalid whois data, to
the e-mail address registered with the administrative contact handle
for
your domains.
Your information was not corrected, and is still invalid - thus
domains
registered with this false information have been suspended:
person: de snarf
nic-hdl: DS1134-GANDI
address: de snarf
address: zz9 plural alpha
address: 01234
address: badville
address: United Kingdom
phone: +44.1234567890
You were then given 15 days to correct your whois data, in accordance
with ICANN rules and regulations concerning domain name registration
and
our General Sales Conditions (Sections 3, 16 and 19).
I will contact you by the e-mail address you provided by your entry in
this forum to discuss what you must do to reactivate your domains.
---
Ryan
http://www.gandi.net
Ahh.. thanks Ryan, I'll stop panicing now :) We've had some internal
'issues'.
Please can we get the domains back online and I'll commit to updating
the whois data as a top priority.
Thank you