Dear roamreview, As explained above, with the reseller system *you do not need to log with each registrant handle*. If you have created the domain name (and registrant handle) while being logged to your reseller account, *you can change anything from your reseller account*. Moreover, in the reseller system, all the invoices are sent to the reseller. Have you tested the reseller system? About the support request: according to my data all your support requests were up-to-date on Saturday (2 days ago). We have a lot of questions this monday morning, but we will make sure taht you have an aswer rapidly. Best regards,
Françoise GANDI SAS http://www.gandi.net/