Gandi.net Groups

I have been trying to transfer zeltus.eu away from 123-reg and into
Gandi, but the transfer failed, even on retry.

The trouble is, I have no idea why - I received the authentication
e-mails from Eurid, as expected, and responded to them. 

Then, after a day or so, all I got was "transfer failed, rejected by
registrar" - but as I understand it, the registrar is either Gandi, who
initiated the transfer and therefore should not have rejected it or
123-reg, who, according to Eurid, have no means of stopping the
transfer*

So what is going on? What is happening to my transfer?

*Yes, I have checked - there is no outstanding invoice or time delay of
any sort on the domain name at 123-reg

Please help someone - I don't even get responses from Gandi support
staff any more... I thought this was supposed to be a premium service?

Bill