I rest my case:
- owner of domain1 : specify the handle, or search for an existing
handle, or create a new handle
- owner of domain2 : can be the same (copy-paste) or a different one
- owner of domain3 ...
When I need to change contact details of a domain owner, I want to do
that with the same login and password, in the same page where I update
my details. I don't want to log out of my account and log back in with
the owner account to change a phone number or other contact data. And
do that again, and again, and again for the different domain owners I
take care of.
When renewal comes along, these people want their invoice for their
domain directly attributed to them. In your system, they would have to
log in and out with their own, different login and password while at
other registrars this happens all from the same handle.
Again, why make things easy when they can be difficult for your
customers? I don't know of any other registrar that uses your "handle"
system, which is VERY user unfriendly for people that manage domains of
many owners.
You have an email, now 3 days !!!!!!!!!! This has all the correct
contact details, and you have still not put them in the right places in
the account. Still no reply to that email either.
You're trying to show good faith here in public, but behind the scenes
you do nothing!
On Jan, 12 2008 16:20 CET, Françoise Gandinette wrote:
Dear roamreview,
I am sorry if you did not get rapid and satisfying answers from our
support team! We will speak about that, and make sure that our future
answers are very fast and comprehensive.
May you have any inconvenience in the future, feel free to send your
email to my attention, and/or to the Reseller service.
So every time you need
to change a contact detail of a contact, you need to login and
password
differently for every owner detail change, per owner that is.
This is thrue in the standard registration/management system.
But in the reseller system, you can do *everything* from your reseller
account (except validate an ownership change or delete a domain before
expiration), so you do not need to loggin with your customer's handle.
Why do your forms need to be unintelligible? 1
form,
all contact details of all contact types in 1 form.
This is exactly our reseller interface for domain names registration.
You purchase n domains, you have one form for all the handles, like:
- admin contact for all domains (by default, your reseller account)
- tech contact for all domains (by default, your reseller account)
- billing contact for all domains (by default, your reseller account)
- owner of domain1 : specify the handle, or search for an existing
handle, or create a new handle
- owner of domain2 : can be the same (copy-paste) or a different one
- owner of domain3 ...
Have you created a reseller handle to see this interface?
Besides, the contact
data that I sent you by email is still not put in, so don't blame me
when you discover on my domain name there are contact data errors.
Well, we still need to have an up-to-date database about contacts
(ICANN
rules...). May you have any difficulty to update or change a contact,
feel free to send me an email on the support, I will help you for each
issue.
Maybe you will have a better idea of the interface as soon as you will
see it. Feel free to create (for free)
<https://www.gandi.net/login/new> a reseller handle, and tell me what
you think about the reseller interface (registration interface for
example).
Best regards,