Gandi.net Groups

Well, based on the comments I could find about Gandi on this and other
forums I decided to give them a try and boy, am I sad that I tried
them.

They claim they offer superior service, and that for that reason they
have higher prices. Service is written all over their web site.

Note, they do not have such a thing.

1. when you transfer a domain name to them, you can't define DNS entries
before the domain move is complete. This means that your domain name is
unavailable for some time between the transfer, the account at Gandi
allowing you to input the DNS and the availability of Gandi's DNS for
your domain to the world.
2. to enable a reseller account you have to have first at least one
domain at their place. I manage domain names for several companies.
None of them want anything to do with having to manage an account or
anything, but at Gandi, they do. You can not have a different contact
or owner at Gandi unless that contact has a Gandi handle. A Gandi
handle is nothing else then an account. At Gandi, you have to have an
account for each and every client. You can not define a different owner
of a domain from your reseller account, you have to create an individual
account for each owner. Imagine how much time you'll need to log in and
log out of different accounts to get anything changed!
3. their interface for contacts is unintelligible. You need a Gandi
handle for every different contact. A gandi handle is the same as a
gandi account, with its username and password. You have to squad
through several forms that don't really tell you what it does or
doesn't. I ended up having the wrong owner details on a domain by
following their forms, which according to their terms would mean the
account being deactivated!!
4. when you submit a ticket, it takes them at least a day to reply. I
now have an issue open for 2 days and I'm still waiting!
5. Since I can't put the correct details in their forms to have the
right contacts, I sent them a support request with clearly the correct
contact details, asking them to put the correct details in the account.
Guess what, the reply came back saying it is my responsibility to have
the right details!!!

From my experience, stay away from these people. They charge you a
premium for service which is non existent. When you ask for support you
don't get a reply in a timely manner. And when you ask for support they
tell you to do it yourself.

As for me, back to square one, which registrar to use ...